Redemption Klothing agro continues

So today

glittersavvy

's xmas present turns up within a week of me ordering it from abroad. However I am still waiting for a jacket from Redemption Klothing that I paid for on the 18th of October, and was apparently shipped on the 20th of October. It is now the 29th of November, and is so has been lost in the post for 40 days. I've spoken to them (rather politely via email) and all I get is the same crap that

• I need to wait for it as it may still be in customs or delayed by the UK postal strikes
• That it may get sent back to them as undelievered.
• They have given me all the postal details but it isn't tracked.

Lets be honest here. One item from in the EU I buy and it arrives within a week of paying for it. Another I paid for in October, and is delayed by postal strikes that occurred in October????

So unfortunately I took steps and opened a paypal dispute that it hadn't arrived (and also to insure myself against the loss as I had to open said dispute within 45 days of purchase). And the response????

They give me through the paypal message system the same postal info which is useless as it isn't tracked and they have to follow it up if it is lost/delayed.

Plus it has now got to the point where I've not had the top for Whitby, another club night and a photo shoot with

glittersavvy

.

Do I feel like I will get the item ready for Venice as that's what it's for. I dunno? Am I being unreasonable? Impatient? I have a mind to leave it another week and then repost all this on the lip service lj's to show how poor the customer service is.

Any other suggestions on how to sort this out other than the obvious which has been done in a nice and polite manner?

I am Jack's raging pissed off mode; I get annoyed I get Jack to knife people


EDIT: Turns out the jacket has turned up back in the US with Redemption Klothing after it was labled by Royal Mail as 'Not Called For', dated the 21st of the November. Ummm what???? What the frak does that mean.? Did I get a little red card saying to pick it up... um no. Dithey try and redeliever it. NO. Oh and of course if they had done that then it wouldn't have wasted the time and effort of the pople handling it to ship it back again. What a joke..... and no punchline???